Customer Support
Our dedicated support team is always here to assist you with any questions or concerns. We strive to ensure your experience with The Divine Trove is seamless and enjoyable. Reach out to us, and we'll be happy to help!
Common Questions Answered
Orders and Shipping
Most orders are shipped within 2 days and typically arrive within 5 business days for US deliveries. International orders may take longer to arrive.
To create an account with The Divine Trove, please follow these steps:
1. Visit our account creation page at Create Account.
2. Enter your details, including your name, email address, and a password, or sign in using your gmail account.
3. Click the “Register” button to complete the process.
For any assistance, feel free to contact our customer support at support@thedivinetrove.com.
To update your shipping address, please contact our customer support team at support@thedivinetrove.com.
You can track the status of your order by visiting My Account – Orders. Additionally, you should receive an email with your tracking number once your order has been shipped. Use this tracking number to monitor the progress of your delivery. If you have any questions, please contact our customer support at support@thedivinetrove.com.
The Divine Trove does not store your credit card information on file. We use secure payment processing services to ensure your payment information is handled safely and securely. For any payment-related queries, please contact our customer support at support@thedivinetrove.com.
Yes, The Divine Trove charges sales tax where applicable, based on the shipping destination and local tax laws. The sales tax will be calculated and displayed during the checkout process.
Yes, The Divine Trove offers international shipping to many countries. To confirm if we ship to your location, please check the shipping options at checkout or contact our customer support team at support@thedivinetrove.com. We are here to help with any shipping inquiries you may have.
Depending on the size and type of items in your order, they may be shipped separately to ensure safe delivery. You will receive tracking information for each package if your order is split. For specific details about your order, please contact our customer support at support@thedivinetrove.com.
We’re here to ensure you’re delighted with every purchase
Returns and Exchanges
You can return or exchange items within 30 days of receiving your order. Items must be unused, in the same condition as received, and in original packaging.
For more information, visit our Returns Policy
If you have received the wrong item, please contact our customer support team at support@thedivinetrove.com. Provide your order details and a description of the incorrect item received, and we will assist you in resolving the issue promptly.
If your order arrived damaged, please contact our customer support team immediately at support@thedivinetrove.com. Include your order details and clear photos of the damaged item. We will assist you in resolving the issue as quickly as possible.
Please contact our customer support team at support@thedivinetrove.com. We will provide you with the appropriate return address for your authorized return.
For any customer support needs, please reach out to us at support@thedivinetrove.com. Our dedicated team is here to assist you with any questions or concerns you may have.
If you realize that you have entered an incorrect shipping address, please contact our customer support team immediately at support@thedivinetrove.com. Provide your order details and the correct shipping address. We will do our best to assist you in updating the address before the order is processed and shipped.
If you need to change or cancel your order, please contact our customer support team at support@thedivinetrove.com as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
Currently, The Divine Trove does not offer pre-orders for sold-out items. However, we encourage you to check back frequently or contact our customer support at support@thedivinetrove.com for updates on restock availability.